Privacy & Cookie Policy

Who We Are

Website: www.irynatherapy.co.uk

This website is operated by Iryna Shaiashnikova, trading as Iryna Therapy.

What Personal Data We Collect

Contact Forms

When you submit a contact form, we collect:

- Your name

- Email address

- Phone number (if provided)

- Your message

This information is sent to a private email address accessible only by the therapist.

Your data is stored securely and used solely to respond to your enquiry.

If you become a client, your contact information is added to your therapy file.

If you do not proceed with therapy, your data is deleted within 30 days.

Booking System (Zanda)

We use Zanda for appointment booking and session management. Zanda is GDPR-compliant and processes your data securely. For Zanda's privacy policy, visit [Zanda website].

Video Platforms (Zoom, Microsoft Teams)

Online therapy sessions are conducted via Zoom or Microsoft Teams. These platforms may temporarily process session data but do not retain therapy content. Sessions are not recorded unless explicitly agreed in writing.

Cookies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

How We Use Cookies

This website uses minimal cookies for:

- Essential functionality (e.g., maintaining your session if you log in)

- Analytics (if enabled - to understand how visitors use the site)

We do not use advertising or tracking cookies.

How to Control Cookies

You can control cookies through your browser settings. Disabling cookies may

affect website functionality.

For more information about cookies, visit: www.allaboutcookies.org

How We Use Your Data

Personal data collected via this website is used to:

- Respond to your enquiries

- Schedule therapy appointments

- Provide therapy services (if you become a client)

Data Security

Your data is stored securely using:

- Password-protected devices

- Encrypted email where possible

- Secure booking platforms (Zanda)

Your Rights

Under UK GDPR, you have the right to:

- Access your data (Subject Access Request)

- Request correction of inaccurate data

- Request deletion of your data (subject to legal obligations)

- Withdraw consent for data processing

To exercise these rights, contact: info@irynatherapy.co.uk

How Long We Keep Your Data

Website enquiries: Deleted within 30 days if you do not become a client

Client therapy records: Retained for 7 years after therapy ends, then securely destroyed (professional requirement)

Complaints

If you believe your data protection rights have been breached, you can complain to:

Information Commissioner's Office (ICO)

Website: www.ico.org.uk

Phone: 0303 123 1113

Changes to This Policy

This policy may be updated. Significant changes will be communicated via email

or website notice.

Last updated: 12/02/2026

Contact

For questions about this privacy policy:

Email:info@irynatherapy.co.uk

Website:www.irynatherapy.co.uk